Privacy Policy

Biz Geng ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp Business platform and related services (collectively, the "Service").

1. Information We Collect

We collect information that you provide directly to us, including:

• Account information: Name, email address, phone number, and business details when you register.
• Business data: Shop name, product catalog, customer contacts, and conversation history within the platform.
• Payment information: Billing address and payment details processed through secure third-party payment partners (Razorpay).
• WhatsApp data: Messages, media files, and contact information you choose to manage through our Service via your connected WhatsApp Business account.
• Usage data: How you interact with the Service, including feature usage, page views, and error logs.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your registrations, payments, and subscriptions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and support requests
• Detect, investigate, and prevent fraudulent transactions and abuse
• Send marketing communications (only with your consent, where required by law)
• Comply with legal obligations

3. WhatsApp Data & Third-Party Services

Biz Geng connects to WhatsApp via the WhatsApp Business Platform. By using our Service, you acknowledge that:

• Your WhatsApp account data is processed in accordance with WhatsApp's Terms of Service and Privacy Policy.
• We only access and process data that you explicitly authorize through the platform connection.
• We do not sell, rent, or share your WhatsApp message content with any third parties except as necessary to provide the Service or as required by law.
• Payment processing is handled by Razorpay or other licensed payment partners. We do not store your full card or banking details.

4. Data Sharing & Disclosure

We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).
• Business partners: Only with your explicit consent.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data and business content for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time through your dashboard or by contacting us. Certain data may be retained as required by law (e.g., tax and billing records for the period mandated by Indian law).

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access, correct, or delete your personal data
• The right to object to or restrict certain processing
• The right to data portability
• The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@bizgeng.com. We will respond to verified requests within 30 days.

8. Children's Privacy

Biz Geng is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

9. International Data Transfers

Your information may be processed in countries other than your country of residence. These countries may have data protection laws that differ from your home jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses, to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@bizgeng.com
• Through the in-app support chat